SageCover - Support for your needs

Benefits

Key Features	NEW SageCover Online	SageCover	SageCover Extra
Web chat Communicate with our advisers in real-time by sending instant messages online	Yes
My Sage Manage your Sage account, view and pay invoices and view activation keys and information submitted to HMRC	Yes	Yes	Yes
Telephone support Great support, person to person		Yes	Yes
Email support For more detailed questions and answers	Yes	Yes	Yes
Ask Sage Access thousands of frequently asked questions online	Yes	Yes	Yes
HR Advice Online Access lots of step-by-step guides, letters, policies and forms online to help make sense of employment law	Yes	Sage 50 Payroll, Instant Payroll	Sage 50 Payroll
Health & Safety Advice Online Keeps you up-to-date with all the latest health and safety legislation	Yes		Sage 50 Payroll, Sage 50 Accounts, Sage Instant Accounts
Software updates Keep your software up to date with the latest legislation	Yes	Sage 50 Payroll	Sage 50 Payroll
Data repair Should your Sage data become lost or corrupted		Standard: Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts	Express: Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts
Business news Hundreds of online documents covering a wide range of business topics	Yes	Yes	Yes
Monthly e-Newsletter The latest technical tips on your software	Yes	Yes	Yes
Exclusive savings On Sage software and services	Yes	Yes	Yes
Remote Support A quicker way to help you			Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts, Sage ACT!
Annual Upgrades Stay ahead of the game with the latest features and improvements			Yes
Priority Telephone Support Putting you in touch with the right expert first time			Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts, Sage ACT!
Online Webinars and Library View demonstrations of Sage software			Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts
Call Back Why wait? Let us call you back			Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts, Sage ACT!
Business toolkits Additional business tools including benchmarker, financial checker and cost calculator	Basic	Basic	Advanced
Free Customised Reports Sage 50 Accounts customers can request three free customised reports annually and Sage 50 Payroll customers can download three specialised reports based on customer requests annually.			Sage 50 Accounts, Sage 50 Payroll

SageCover Online

New SageCover Online is a support service designed for Sage 50 Accounts Sage Instant Accounts customers. It's perfect for those who prefer online communication and are looking for fantastic value for money.

Web Chat

Communicate with our advisers in real-time by sending instant messages online.

• Quick and easy way to access instant, tailored support.
• Simply login to your My Sage Account for access.

Email Support

If you have a query or detailed questions, simply email us.

• Email your question to us at a time that suits you.
• An even better email service, ensuring your queries are answered asap.
• Let us find the answer while you get on with running your business.

Ask Sage

When you're asking: "How do I...?" Ask Sage.

• Online, jargon-free answers online to thousands of questions about Sage software.
• Covers everything from getting started, through general day-to-day tasks, to more detailed advice on a range of business issues.

Online Health and Safety Advice

Online guidance and advice to help you comply with the latest legislative changes.

• 1,000 procedures.
• Step-by-step guides, letters and policies.
• Forms for you to use in your business.

Technical Advice Newsletters

Monthly support emails written by the Knowledge Management team.

• Timely emails to help you with everyday processing.
• Contains details of current support issues and topical information.

Prefer to talk to someone on the phone? Why not find out more about SageCover or SageCover Extra?

SageCover

SageCover not only offers you many of the same great benefits of SageCover Online such as email support and Ask Sage, but also additional help and advice on running your Sage software. Plus, expert guidance on key aspects of managing your business.

Telephone support

Great support, person to person.

• If you've got any questions, our friendly team of technicians are ready to answer them.
• Over 350 UK based experts.
• On hand to smooth your progress through tasks or help you explore the software's possibilities.
• We promise, no jargon. Just talking you through in language you'll understand.

Data Repair

We hope it never happens, but if you lose your Sage data or need it repaired, our team can help get things back on track.

• One of our in-house experts will do their best to retrieve or repair your data.

The latest industry news

Stay up-to-date with the latest business news.

• Our online business news library contains hundreds of documents with top tips and general business advice. There are also daily news updates on a broad range of topics.
• Monthly e-newsletters keep you up-to-date with technical tips on your software.

Be up-to-date with legislation

For our Sage 50 Payroll customers we provide a range of services to keep you up-to-date and compliant with current legislation.

• At Payroll Year End (PYE) we'll show you exactly what to do and how to do it, including a PYE pack containing everything you need to do.
• Regular software updates to make sure you're up-to-date with the latest legislation.
• Make sense of employment law and how it relates to your business with Sage HR Advice Standard.

Manage your money

As a business we understand the importance of saving money and managing cash flow.

• Receive up to 20% off our software and services.
• Spread the cost of SageCover, interest free, over 12 months with Direct Debit. 

SageCover Extra

SageCover Extra not only offers you all the great benefits of SageCover Online and SageCover such as telephone and email support, but it gives you the confidence that your software is constantly up-to-date and that your business is benefiting from the very latest advice and expertise.

Annual Software Upgrades

Stay ahead of the game with the latest features and improvements.

• Automatically receive the latest version of your software when it's released.
• Be completely up-to-date and legislatively compliant.
• Be among the first with the competitive edge provided by the new software features and benefits.

Advanced Support

Our experts are on hand to make sure Sage 50 Accounts, Sage 50 Payroll and Sage Instant Accounts customers are getting the most from their software.

• Priority Telephone Support - Simply key in your serial number and when connected you'll be put through to our most experienced technicians.
• Call Back - If you call us, after 90 seconds, with our 'call back' option, you can choose to have one of our experts telephone you as soon as they have finished their current call.
• Proactive Remote Support - With your permission, our technicians can access your PC remotely to help answer your queries, quickly and easily.

Please see the full terms and conditions for availability of these services.

Advice at your fingertips

SageCover Extra is more than just support, our Sage 50 Accounts, Sage 50 Payroll and Sage Instant Accounts customers also benefit from:

• Online Webinars and Library allows you to login and view demonstrations of Sage software by technicians covering a range of topics chosen by customers.

Health and Safety Advice Standard keeps you up-to-date with all the latest health and safety legislation.

Free Reports

With SageCover Extra you receive valuable benefits that help your business stay efficient.

• Sage 50 Accounts customers can request three customised reports annually.
• Sage 50 Payroll customers can download three specialised reports based on customer requests annually.
• All SageCover Extra members get our most popular report free of charge every month.

Business toolkits

It's not just the day-to-day stuff we can help with, because we talk with businesses like yours every day, we've developed business tools. From:

• Benchmarker, Planner, Cost Calculator and Financial Checker for Sage 50 Accounts customers.
• Personality Profiler, Interview Guide and Development Analysis for Sage 50 Payroll customers.