Privacy & Cookie Policy
1. About this policy
This is the privacy policy of Sage (UK)
Limited (“Sage”). It applies only to personal data as defined in
s.1 of the 1998 Data Protection Act (“personal information” or
“information”) and not other types of business or general
information. The policy tells you who we are, how we collect
personal information about you through this website, what we intend
to use that information for, with whom we intend to share it, how
we keep it secure, and how we transfer your information outside the
European Economic Area (‘EEA’).
Please read the policy carefully. By accessing
or using this web site you are deemed to agree to the terms of this
privacy policy, and if you do not agree with it, then you must not
send us any personal information.
Note that if you follow a link from this site to another site, this
policy will no longer apply. We are not responsible for other
sites’ information handling practices. Use of your information by
the owner of the linked site will normally be governed by that
site’s privacy policy, which we encourage you to read.
Further information about privacy and data
protection issues including the online Register of Data Controllers
can be found on the Information Commissioner’s website at
http://www.informationcommissioner.gov.uk/.
2. Who we are
We are Sage (UK) Limited, a company registered
in England and Wales with company registration number 01045967. Our
registered office is at North Park, Newcastle upon Tyne, NE13 9AA.
Please see our contact section for more information. If
you have any queries about the information we hold on you, please
contact our Data Protection Compliance Officer, who you may write
to at the address above, or email at privacy@sage.com or telephone on
0191 294 3000.
We are entered in the Register of Data
Controllers with registration no. Z6439956. Our entry includes the
processing of our TAS and Sage Enterprise Solutions divisions.
3. How we collect information
from you
3.1. By the use of “cookies” and
“web beacons”.
Cookies
3.2. A cookie is a small text file which
is transferred from a website and stored on your computer’s hard
drive. It enables a website to “remember” who you are.
3.3. Most browsers are automatically set
to accept cookies but if you are using Microsoft’s Internet
Explorer or Netscape Navigator, you should be able to configure
your browser to restrict cookies or block all cookies if you wish.
This will however, affect your ability to log into and use our
shopping channel, community areas and other restricted areas of our
website. Browser-specific instructions on how to restrict or block
cookies may be found on the Interactive Advertising Bureau’s
website at http://www.allaboutcookies.org/.
3.4. We use session cookies (which are
temporary cookies) in the products and services and communities
sections of our website to verify your identity when you log in, to
keep track of which pages you visit and what is in your shopping
basket, to personalise our service to you, including sending you or
your business any marketing information you have indicated you
would be happy to receive and to improve our website. Our session
cookies currently contain your customer account number and company
name. From approximately March 2004, our session cookies will
contain your email address. Session cookies are deleted when you
close your browser (i.e. the software program you use for searching
and viewing various kinds of Internet resources such as information
on a web site).
3.5. This website uses Google Analytics,
a web analytics service provided by Google, Inc. ("Google"). Google
requires us to reproduce the following statement. You can find out
more about this service at http://www.google.com/analytics. Google
Analytics uses "cookies", which are text files placed on your
computer, to help the website analyze how users use the site. The
information generated by the cookie about your use of the website
(including your IP address which we do not link to any personally
identifiable information) will be transmitted to and stored by
Google on servers in the United States. Google will use this
information for the purpose of evaluating your use of the website,
compiling reports on website activity for us and providing other
services to us relating to website activity and internet
usage. Google may also transfer this information to third
parties where required to do so by law, or where such third parties
process the information on Google's behalf. Google will not
associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate
settings on your browser. By using this website, you consent
to the processing of data about you by Google in the manner and for
the purposes set out above.
Web beacons
3.7. Some of our web pages contain
electronic images known as web beacons (sometimes known as web
bugs, clear gifs, or trackers) that allow us to count users who
have visited these pages after clicking through from an
advertisement for our products or services from a third party site.
They also tell us whether someone has bought a product from our
site and its cost after clicking through from an advertisement, but
not in a way that identifies any particular individual. Web beacons
collect only limited information which includes a cookie number,
time and date of a page view, and a description of the page on
which the web beacon resides. We do not carry web beacons placed by
third party advertisers but we do use a third party to aggregate
this data for us.
3.8. Because web beacons are the same as
any other content request included in the recipe for a web page, it
is not possible for you to opt out or refuse them. However, as we
use web beacons in conjunction with cookies they can be rendered
ineffective by either opting out of cookies or by changing the
cookie settings in your browser.
Further information
3.9. More information on cookies and web
beacons can be found at http://www.allaboutcookies.org/.
3.10. By registration
3.10.1. We collect information about you
that you provide when you register to use the community areas or
other restricted areas of our site.
3.11. Through completion of online
forms
3.11.1. We collect information about you
if complete any of the various forms on our site to contact us,
make enquiries, order products and services, apply to us and give
us feedback.
3.11.2. We need you to give us certain
information, which will be indicated on the form you are required
to complete in order to place an order. It would help us if you
give us any other information that you think will be relevant but
you are under no obligation to do so.
3.12. Through traffic data and site
statistics3.12.1. We do keep a record of traffic data which is
logged automatically by our server, such as your IP address, the
URL you visited before ours, the URL you visit after leaving our
site and which pages you visit.
3.12.2. We also collect some site
statistics such as page hits and page views.
3.12.3. We are not readily able to
identify any individual from traffic data or site statistics.
3.13. By you contacting us by other
methods other than the website
3.13.1. The website provides various
telephone and fax numbers and email addresses for you to contact
us. We will collect information from you that you provide through
any of these methods.
3.13.2. We may also collect other
information you supply to us after your initial contact with
us.
4. Security and storage of
information
4.1. We will keep your information secure
by taking appropriate technical and organisational measures against
its unauthorised or unlawful processing and against its accidental
loss, destruction or damage.
4.2. Please remember that normal Internet
email is insecure. We do however, use secure connections in our
shopping channel.
4.3. We will store your information at
least for the duration of any customer relationship we have with
you, or as otherwise required by law (normally up to a maximum of 7
years for legal and tax reasons).
5. What your information is used
for
5.1. If you buy software or services from
us, we will use your information to fulfil your order and to
provide you with the software or service you have requested.
5.2. If you register to use one of the
community areas or other restricted areas on our website, we will
use your information to provide those membership services to
you.
5.3. If you agree when you register with
us or buy from us, we will also use your information for marketing
purposes. If you do not want the information we hold on you to be
used in this manner, you must first contact us either by writing to
our Data Protection Compliance Officer, or by e-mailing us at
support@sage.com and establish your
preferences.
5.4. If you do not object, we will use
the information we hold on you to contact you for feedback on your
use of our software and/or services and/or website.
5.5. We may use aggregated data about
users of our site, sales patterns and other statistical data to
improve our site, but it will not be possible to identify
individuals from that aggregated data.
6. With whom we may share your
information
6.1. We will not share your information
with any other organisation except in the following
circumstances.
6.1.1. We will share your information
with another organisation to which we transfer, or are in
discussions to transfer, our rights and obligations under our
agreement with you.
6.1.2. We may share your information with
another organisation that buys our company or our assets, or with
another organisation from which we acquire a company or business,
and in the course of any preceding negotiations with that
organisation, which may or may not lead to a sale.
6.1.3. We may share your information with
our funders or potential funders, such as our bank and with our
professional advisers who have a reasonable need to see it.
6.1.4. We may share your information with
any group companies of ours so that they can provide any products
and services to you that you request.
6.1.5. We may, on occasion share
your information with carefully selected businesses so that they
can send you details of other software-related products and
services. Alternatively, we may on occasion use your information to
send you details of the products and services of carefully selected
businesses which are complementary to our own products and
services. If you do not want the information we hold on you to be
used in this manner, you must contact us either by writing to our
Data Protection Compliance Officer, or by emailing us at support@sage.com.
6.1.6. We may provide anonymous
aggregated data to reputable third parties on a commercial
basis.
6.1.7. We will give third party providers
who supply services to us, or who process information on our
behalf, incidental access to your information but will always take
steps to ensure their security measures are adequate to protect
your information. Any credit or debit card details are passed to
our payment provider and your card issuer.
6.1.8. We will disclose your information
to enforcement authorities if asked to do so, or to a third party
in the context of actual or threatened legal proceedings or if
otherwise required to do so by law.
7. Your rights
7.1. You have a right to rectify any
errors in information we hold about you, and to change or correct
any details you have already given us. Please inform us about
changes to your details so that we can keep our records accurate
and up to date.
7.2. You also have a right to be removed
from any mailing list we hold at any time, but you must first
contact us either by writing to our Data Protection Compliance
Officer, or e-mailing us at support@sage.com.
7.3. You have a right to see a copy of
the information we hold about you on payment of a statutory fee,
which is currently £10. Before we agree to this, you must provide
with sufficient evidence of your identity and sufficient details of
the information you wish to see to enable us to locate it.
8. Transfers outside
Europe
8.1. We are obliged to satisfy ourselves
before transferring your information to a country outside the EEA
that it provides adequate protection for your data protection
rights. The EEA comprises the EU countries and Norway, Iceland and
Liechtenstein. Countries outside the EEA may not give the same
level of protection to your information as those within the
EEA.
8.2. Our website is hosted in the US and
therefore we do transfer any information submitted by you through
the site outside the EEA which is stored in the US. We have taken
steps to ensure that our host provides the necessary level of
protection for your information, and by using this site, you are
agreeing to such a transfer.